Privacy Policy

1. Who We Are

PortuKeys ("we", "us", or "our") is a boutique relocation and integration services company based in Lisbon, Portugal. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.

Contact: ContactUs@Portukeys.com

2. What Data We Collect

We may collect and process the following personal data:

• Full name and contact details (email, phone number)
• Country of residence and relocation timeline
• Services you are interested in
• Messages and communications you send us
• Documents you upload through our client portal
• Usage data and cookies (preference options are presented in the cookie banner)

3. How We Use Your Data

We use your personal data to:

• Respond to consultation requests and provide our services
• Manage your case and track document progress through our portal
• Send you relevant updates and communications about your case
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance — to deliver the services you have engaged us for
• Legitimate interests — to manage our business and improve our services
• Legal obligation — to comply with applicable laws and regulations
• Consent — where you have given us explicit permission (e.g., marketing communications)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is typically retained for a period of 5 years following the conclusion of our engagement.

6. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties where necessary to deliver our services (e.g., legal advisors, government authorities, partner service providers). All third parties are bound by confidentiality obligations.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at ContactUs@Portukeys.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over secure, encrypted connections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.